FAQ

E-ticket or printed reservation, swimwear, towel, sun protection e.g. reef friendly sunblock, hat, sunglasses.

We recommend customers reserve tours as early as possible. Our tours are very popular and can sell out weeks in advance.

Your tickets are emailed to you once your reservation is confirmed. You can either print or present your e-ticket at the start of the tour.

We understand that plans can change. If you need to reschedule a confirmed booking, you can do so free of charge, provided there is availability on another tour and it falls outside the required cancellation period.

For reservations with less than 5 guests, we require at least a 48-hour notice prior to the scheduled excursion date for cancellations. For 5 or more guests, a 72-hour notice is required. To cancel a reservation within the cancellation period, you can easily manage your booking online by clicking the 'Cancel' button or by reaching out to us through our Message Us link below.

Refunds will be issued to the credit or debit card used at the time of booking. Please note that processing times by your bank may vary and it may take several business days for the refund to reflect in your account or card balance.

If you forget, change, or cancel your reservation without providing the required notice, OceanQuest Ltd. reserves the right to charge the full price of the booking. For any cancellations made outside the required notice period, please reach out to us through our Message Us link below.

In the event OceanQuest Ltd. is forced to cancel due to weather or mechanical issues, reservations will be refunded in full. Please be sure to check the email used to make the reservation within 12 to 24 hours of a scheduled trip to ensure there are no last-minute changes.

A complimentary shuttle is available to collect passengers from the cruise ship port at the Royal Naval Dockyard. For groups of 10 or more, contact our office for more information.